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Home / Complaint & Appeals

Complaint & Appeals Proces

Ensuring transparency, fairness, and timely resolution for all complaints and appeals.
Complaint Proces
Complaint Received (via Email/Form Website)
Acknowledge Receipt (within 3 working days)
Assign Neutral Investigator
Gather Evidence & Investigate
Decision & Corrective Actions (within 30 days)
Communicate Outcome to Complainant (Formal Written Notice)
Public Disclosure Decision? (Consult Complainant & Client)
  • No (Close Complaint & Archive Records)
  • Yes
Publish Agreed Summary (Website/Reports)
Close Complaint & Archive Records
Download Complaint Form & Submit

Appeals Proces

Appeal Received (Formal Written Submission)
Acknowledge Receipt (within 3 working days)
Assign Independent Appeals Panel
Review Decision & Evidence
Appeal Decision (within 30 days)
Notify Appellant of Outcome (Formal Written Notice)
Close Appeal & Archive Records
Download Appeal Form & Submit

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