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About ISO

International Standards for Quality, Competence & Organizational Excellence

While ICM supports and implements internationally recognized ISO standards across its certification and professional development activities, ICM is currently accredited by IAS for ISO/IEC 17024:2012 Personnel Certification. As the organization continues to expand, additional standards and accredited scopes may be incorporated in accordance with international requirements.

What is ISO?

The International Organization for Standardization (ISO) is an independent, non-governmental international organization headquartered in Geneva, Switzerland. Through collaboration with national standards bodies from more than 170 countries, ISO develops internationally recognized standards that promote quality, safety, consistency, competence, and continual improvement across industries worldwide.

 

ISO standards provide globally accepted frameworks that help organizations improve performance, build customer confidence, facilitate international trade, and demonstrate compliance with internationally recognized best practices.

 

Today, ISO has published over 25,000 international standards covering virtually every sector, including quality management, education, healthcare, manufacturing, information technology, environmental management, laboratories, inspection, certification, and professional competence.

Our Commitment to
International Standards

At ICM International Management Sdn. Bhd., we are committed to delivering certification, assessment, education, and professional development services in accordance with internationally recognized ISO standards and globally accepted conformity assessment principles.

 

Our operations are guided by internationally established requirements that promote:

 

  •  ⁠Competence
  • ⁠ ⁠Quality
  • ⁠ ⁠Impartiality
  • ⁠ ⁠Integrity
  • ⁠ ⁠Transparency
  • ⁠ ⁠Consistency
  • ⁠ ⁠Continual Improvement

 

By implementing internationally recognized standards, ICM enhances confidence among professionals, organizations, regulators, and stakeholders while supporting global recognition and lifelong professional development.

ISO Standards & Applications

International Standard-Primary Purpose-Typical Applications
Category Standard Number Scope of Application
Quality Management
ISO 9001
Quality Management Systems-Organizations seeking to improve quality, customer satisfaction, and continual improvement
Educational Institutions
ISO 21001
Educational Organizations Management Systems-Training providers, educational institutions, academies, learning centres
Personnel Certification
ISO 17024
Conformity Assessment:Certification of Persons -Personnel certification, professional qualifications, competency assessment
Cosmetics/Product Standards
ISO 22716
Good Manufacturing Practices (GMP) for Cosmetics-Cosmetic manufacturing, OEM factories, quality and hygiene control
Food Safety
ISO 22000
Food Safety Management Systems-Food production, catering, manufacturing, supply chain
Audit Management
ISO 17021-1
Requirements for Bodies Providing Audit and Certification of Management Systems-Certification bodies conducting management system certification audits

ICM Certification Framework

Levels can be further subdivided depending on the industry (e.g., beauty, education, healthcare).

•⁠ ⁠Demonstrates basic theoretical knowledge
•⁠ ⁠Performs routine tasks under supervision or independently where appropriate
•⁠ ⁠Applies safe working practices
•⁠ ⁠Suitable for entry-level professionals

•⁠ ⁠Performs work independently
•⁠ ⁠Applies industry standards
•⁠ ⁠Demonstrates practical competency
•⁠ ⁠Handles standard workplace situations

•⁠ ⁠Solves complex situations
•⁠ ⁠Coaches junior professionals
•⁠ ⁠Demonstrates leadership
•⁠ ⁠Supports quality improvement

•⁠ ⁠Conducts competency assessments
•⁠ ⁠Develops training programmes
•⁠ ⁠Mentors trainers
•⁠ ⁠Maintains assessment quality
•⁠ ⁠Supports continual improvement