Overview
ISO/IEC 17024:2012 is the second edition of the ISO/IEC 17024 standard, replacing the 2003 version. It defines the requirements for a Certification Body (CB) that certifies individuals, focusing on ensuring impartiality, fairness, transparency, and competence-based assessments.
This 2012 revision enhances global confidence in personnel certifications and ensures that certified individuals are objectively evaluated.
Purpose of
ISO/IEC 17024:2012
Establishes uniform principles for certifying individuals
Promotes international recognition of certifications
Ensures competence-based assessment and continual surveillance
Improves consumer, employer, and public confidence in certified persons
Stronger impartiality requirements
Clearer definition of competence and assessment methods
More detailed management system requirements
Increased transparency in the certification process
Improved appeals and complaints procedures
Scope
This standard applies to all types of Certification Bodies that operate personnel certification systems, regardless of sector or size.
ISO/IEC 17024 is organized into clauses that outline the scope, references, terminology, and operational requirements for certification bodies.
| No. | Name | Description |
|---|---|---|
|
1 |
Scope |
Describes which organizations or activities the standard applies to, defining the boundaries. Example: ISO 9001 applies to the quality management system of any organization; ISO 17024 applies to personnel certification bodies. |
|
2 |
Normative References |
Lists other international standards cited within this standard that form part of it. For example: ISO/IEC 17000, ISO 9000 (terms and definitions). |
|
3 |
Terms and Definitions |
Provides official definitions for technical terms used in the standard to ensure consistency, such as certification, competence, assessment, qualification, etc. |
The first three clauses are introductory and not directly auditable, but they are essential for understanding the standard.
Core Auditable Clauses (ISO/IEC 17024:2012)
| No. | Title | Description |
|---|---|---|
|
4 |
General Requirements |
Fairness, confidentiality, legal status, liability insurance, and management responsibilities. Emphasizes the establishment of an impartiality mechanism. |
|
5 |
Structural Requirements |
Requires the organization to clearly define responsibilities and authority separation, such as between decision-makers, examiners, and assessors. |
|
6 |
Resource Requirements |
Includes personnel qualifications, use of external resources, and competence requirements for assessors and evaluators. |
|
7 |
Record and Information Requirements |
Document control, record retention, disclosure of certification information, and privacy protection. |
|
8 |
Certification Scheme Requirements |
Requirements for certification standards, exam design, practical evaluation, recertification bodies, and protection of exam impartiality. |
|
9 |
Process Requirements |
Covers application, assessment, decision-making, recertification, handling of non-conformities, appeals, and complaints mechanisms. |
|
10 |
Management System Requirements |
Implementation of quality management system principles such as those in ISO 9001, including internal audits, management reviews, and continual improvement processes. |
Submit company/individual background and certification project details.
Complete the application form and attach all required documents.
Review of basic information, quality manual, or resume.
Conduct interviews, practical tests, or document evaluations according to scheme requirements.
Issue certificate and registration number (valid for typically 2 years).
Certification decision made by the Certification Decision Committee.
Assessment report submitted by the assessor.
Eligibility Criteria
According to ICM’s certification policy and ISO/IEC 17024 requirements, candidates must:
Be at least 18 years old
Have the minimum academic qualification relevant to the certification scope (as stated in the scheme document)
Possess relevant industry experience where applicable
Submit valid identification (passport, IC, or equivalent)
Provide supporting documents such as academic transcripts, professional licenses, or employment records
Agree to follow the Code of Conduct for certified persons
Consent to the use and verification of personal data for certification purposes
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