ISO 9001:2015

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Quality Management Systems

What is ISO
9001:2015?

ISO 9001 is an international quality management system standard established by the International Organization for Standardization (ISO).

Obtaining ISO 9001 certification means that your organization has implemented a quality management system that meets international standards, ensuring consistent improvement in customer satisfaction and operational efficiency.

It is applicable to various industries, including beauty, education, healthcare, manufacturing, food & beverage, and service sectors.

Who Should Apply for ISO 9001:2015?

ISO 9001 is ideal for companies looking to enhance their international credibility, attract more clients, and participate in competitive bidding opportunities.

Common applicants include:

Beauty & Wellness Businesses – beauty salons, aesthetic training centers, and medical aesthetic institutions.
Education & Training Centers – vocational skills training institutes and academies.
Manufacturing Enterprises – food, cosmetics, and industrial product manufacturers.
Service-Oriented Companies – logistics, consulting, and technology service providers.

Why ISO
9001:2015 Matters

Global Recognition – Demonstrates your commitment to quality standards worldwide.
Process Efficiency – Streamlines operations and reduces waste.
Customer Confidence – Enhances trust and loyalty through consistent quality.
Continuous Improvement – Encourages ongoing evaluation and optimization of processes.
Compliance – Helps meet regulatory and statutory requirements.

Structure of Standard Clauses

ISO/IEC 17024 is organized into clauses that outline the scope, references, terminology, and operational requirements for certification bodies.

No.	Name	Description
1	Scope	Describes which organizations or activities the standard applies to, defining the boundaries. Example: ISO 9001 applies to the quality management system of any organization; ISO 17024 applies to personnel certification bodies.
2	Normative References	Lists other international standards cited within this standard that form part of it. For example: ISO/IEC 17000, ISO 9000 (terms and definitions).
3	Terms and Definitions	Provides official definitions for technical terms used in the standard to ensure consistency, such as certification, competence, assessment, qualification, etc.

The first three clauses are introductory and not directly auditable, but they are essential for understanding the standard.

ISO 9001:2015 – Core Auditable Clauses

The following clauses form the auditable requirements that certification bodies must meet:

No.	Title	Description
4	Context of the Organization	Analyze internal and external factors, define the scope and applicability of the Quality Management System (QMS), and establish the QMS process framework.
5	Leadership	Top management must clearly commit to the quality policy, establish vision and strategic direction, ensure employee understanding and participation, appoint a management representative, and ensure effective QMS implementation.
6	Planning	Assess risks and opportunities, set quality objectives with implementation plans, and manage planned changes.
7	Support	Manage human resources, competence and training, facilities and work environment, and control documented information (procedures, records).
8	Operation	Plan and execute product/service delivery (from demand to delivery), including supply chain and outsourcing management, ensuring customer requirements are met and confirmed, as well as post-delivery activities.
9	Performance Evaluation	Monitor and measure performance (including customer satisfaction surveys), conduct internal audits, and perform management reviews.
10	Improvement	Manage nonconformities and corrective actions, continuously improve the effectiveness of the QMS, and use data-driven strategies for improvement.